3 year warranty.
The first 3 months a new unit will be shipped upon confirmation of a tracking number . After 3 months a refurbished unit will be shipped up to the first year. All warranty units can be shipped back COD (up to $50) with Canada Post using our account number 8237934. The customer will Pay for the shipping and Canada Post will send a Cheque once it is received by Equipment Innovations.Send the machine only.
RJR Equipment Innovations Ltd's warranty is started from the date the machine was received. warranting the product to be free of material defect or workmanship.
In the event of product failure or malfunction, the purchaser can return the defective/faulty Machine to 10770 Jayson road Prince George. B.C V2N6V7 for inspection. The faulty/defective product component/part will then be repaired or replaced (at our option). The repaired/replaced component shall then be returned to the purchaser. The purchaser shall be responsible for shipping and handling costs.
Certain items which are subject to normal wear and tear are specifically excluded from this warranty (e.g. consumables, tips, etc). We shall not be responsible for faulty installation, operation or maintenance of the product and as such. Damage resulting from failure to use the product in a manner consistent with our/manufacturer’s recommendations shall render the warranty void. This warranty specifically excludes any consequential and/or incidental damages.
We may provide technical assistance via telephone (250)613-7523 or email (Service@equipmentinnovations.com) to the customer, it is virtually impossible to troubleshoot all matters via telephone or Email. As such, the offering by us of any technical assistance is made without any warranty or guarantee and provided on an "as is" basis.
Opening the case of a welder/plasma cutter will void warranty.
Return Policy 30 days
All returns or unclaimed COD will be charged shipping both ways and a $50 restocking fee. Any repairs or damage to the unit and/or attachments will also be charged to the customer.